Will they keep me on the phone and ask other questions?

In an emergency, the more information responders have, the better they can help. The actual dispatch of emergency services has already happened as soon as the location of the emergency is known. The 9-1-1 call taker relays the information that they receive to first responders in the field and remains on the phone with the caller to obtain additional information and provide instructions. The 9-1-1 Center utilizes a state-of-the-art network of computers, telephones and radios to communicate and dispatch information to others even while they are on the phone with you. The 9-1-1 call taker will use this time to confirm the name, address, and ask any additional questions. For example:

Suspect or vehicle information for crimes in progress.

Age of patient and are they conscious and breathing?

What is on fire and are there any other dangers?

Show All Answers

1. When should I call 911?
2. When calling 911, what is the basic information that I need to know?
3. What number do I call for a controlled burn?
4. What if the caller is speech or hearing impaired?
5. Will they keep me on the phone and ask other questions?
6. What happens if I call 9-1-1 and there is a busy signal?
7. I am interested in a career as a Dispatcher. How do I find out more?